SpinMaya Cookies Policy

At SpinMaya Casino, we use cookies and similar technologies to make our website work properly, to understand how you use our platform, and to offer you a more personalised gaming experience. This Cookies Policy explains what cookies are, how we use them when you visit spinmaya.com, and what choices you have regarding our use of them. By continuing to browse or play at SpinMaya Casino, you agree to our use of cookies as described below.

What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They allow us to recognise your device, remember your preferences, and gather information about how you interact with our services. We at SpinMaya rely on cookies to keep our site secure, functional, and tailored to your needs, whether you are checking the lobby from a desktop, a mobile browser, or our installable PWA app on Android, iOS, Windows, or macOS.

First-Party and Third-Party Cookies

We place first-party cookies directly from our domain to manage your session, remember your login status, and store your language and currency preferences. We also allow trusted third parties, including our game providers, payment partners, and analytics vendors, to set cookies on our pages. These third-party cookies help us measure traffic, detect fraud, and improve the overall performance of our sportsbook, live casino, and slot catalogue.

Why We Use Cookies

Our cookie usage at SpinMaya Casino serves several purposes, all aimed at providing you with a safer, smoother, and more enjoyable experience. We use cookies to:

• We keep you securely logged into your SpinMaya account while you move between our slots, table games, and live dealer sections.
• We remember your settings, such as preferred language, currency, and display options, so you do not need to reconfigure them every time you visit.
• We analyse how you navigate our site to identify technical issues and improve loading speed across desktop, mobile, and app versions.
• We measure the effectiveness of our marketing campaigns, including offers related to our Welcome Package, Sunday Reload, and sportsbook promotions.
• We detect suspicious activity and help protect your account from unauthorised access or fraud.
• We track your interaction with our Loyalty Program so that Wager Points and Deposit Points are calculated and displayed correctly.

Categories of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, core features such as logging in, placing a deposit, or accessing your wallet would not work. We do not require your consent for strictly necessary cookies because our services cannot operate properly without them.

Performance and Analytics Cookies

We use performance cookies to collect anonymised information about how visitors use our site, including which pages are viewed most often and how long players spend on our live casino games, slots, or Spinoleague tournament pages. This data helps us continually refine our platform.

Functionality Cookies

Functionality cookies allow our site to remember choices you have made, such as your preferred payment method among Visa, Mastercard, Skrill, PayPal, or cryptocurrencies like Bitcoin and Ethereum, so that your next visit is more convenient.

Advertising and Targeting Cookies

These cookies are used by us and our advertising partners to deliver relevant promotions, such as free spins offers or our Sportsbook welcome package, and to measure the performance of our campaigns across different channels. They may also be used to limit the number of times you see a particular advertisement.

How Long Cookies Stay on Your Device

Some cookies are session cookies, which are automatically deleted once you close your browser. Others are persistent cookies, which remain on your device for a set period, ranging from a few days to several months, unless you delete them manually. We use both types depending on the purpose each cookie serves, whether that is keeping you logged in during a single visit or remembering your preferences across multiple sessions at SpinMaya Casino.

Managing Your Cookie Preferences

You have control over the cookies we use. Most web browsers allow you to manage cookie settings, including blocking or deleting cookies, through their privacy or security settings. Please note that if you disable certain cookies, some features of our platform, including live chat support, personalised bonus offers, or seamless navigation between our slots and live dealer tables, may not function as intended.

• You can adjust your browser settings at any time to refuse or delete cookies.
• You can use private or incognito browsing modes to limit cookie storage.
• You can contact our support team at [email protected] if you have questions about how cookies affect your experience with us.

Cookies and Third-Party Game Providers

Because our platform features games from providers such as BGaming, Playson, Spinomenal, Evolution, and Pragmatic Play Live, some cookies may be placed by these providers when you launch a game. We do not control these third-party cookies directly, and we recommend reviewing the relevant provider's own privacy practices if you want more detailed information about their specific cookie usage.

Cookies Related to Responsible Gaming and Account Security

We also use certain cookies to support responsible gaming tools and account protection measures. These cookies help us verify your identity during our KYC process, monitor for unusual account behaviour, and ensure that withdrawal limits and loyalty rank benefits are applied correctly to your account.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Whenever we make material changes, we will post the updated policy on this page. We encourage you to review this page periodically so you remain informed about how we use cookies at SpinMaya Casino.

Contact Us

If you have any questions about this Cookies Policy or how we handle your data, please reach out to our support team via LiveChat, available 24/7, or by emailing us at [email protected]. We are happy to clarify any aspect of our cookie practices and help you manage your preferences.