SpinMaya Terms and Conditions

Welcome to SpinMaya Casino. These Terms and Conditions govern your use of our website, mobile application, and all services offered under the SpinMaya brand. By creating an account with us, placing a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this agreement, we ask that you refrain from using our services.

Who We Are

SpinMaya is operated by Tekuno Technologies SRL, a company registered in Costa Rica under company number 3-102-921180, with its registered office in San Jose. Payment processing services are provided by Prismalight Tech Ltd, registered in Cyprus under registration number HE 473581, acting as our payment agent. Our operations are authorized and regulated under a license issued by the Tobique Gaming Commission, Online Gaming License number 0000061. When you register at SpinMaya Casino, you enter into an agreement directly with us as the operator of this website.

Eligibility to Play

To use our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We primarily serve players from Finland, Iceland, Luxembourg, Monaco, and San Marino, though our platform may be accessed by residents of other permitted countries. We do not accept registrations, deposits, or real money gameplay from residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, Russia, Belarus, Ukraine, China, and several other listed territories. We also exclude players from countries on the FATF greylist and additional jurisdictions outlined in our compliance policy. It remains your responsibility to verify that online gambling is legal in your place of residence before using SpinMaya services.

Account Registration

• You must provide accurate, current, and complete information when registering with us.
• You may only hold one account with SpinMaya; duplicate accounts will be closed and any associated winnings may be forfeited.
• We reserve the right to request identity verification documents (KYC) at any time, particularly before processing your first withdrawal.
• You are responsible for maintaining the confidentiality of your SpinMaya login credentials.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Revolut, Skrill, Paysafecard, bank transfer, Stripe, PayPal, Apple Pay, and major cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USD Coin, and Tether. Our minimum deposit is generally €20 or its equivalent, though this may vary depending on your country of residence and chosen payment method. Minimum withdrawal amounts typically range from €50 to €120 depending on your location and payment provider.

Before any withdrawal request is processed, deposited funds must be wagered at least three times. First-time withdrawals require completed KYC verification, which we aim to process within approximately 48 hours. Once approved, processing by SpinMaya Casino takes up to three business days, with most payouts completed within 24 business hours of approval. Crypto withdrawals are typically instant, e-wallets and mobile wallets are processed within 24 hours, and bank transfers may take up to five business days.

We apply daily, weekly, and monthly withdrawal caps to Bronze and Silver players, visible within your Wallet. Higher Loyalty Ranks unlock increased limits, and Gold and Platinum members may receive bespoke payout arrangements. Wins exceeding €/$10,000 may be paid in monthly instalments of up to €/$10,000 until the full amount is settled. We are not responsible for intermediary bank charges, though these are capped at the equivalent of EUR 16. Cryptocurrency sent to an incorrect network will only be pursued by us for recovery above €5,000 and is subject to a 0.1 BTC recovery fee.

Bonuses and Promotions

We offer a Welcome Package of up to €2,500 plus 250 free spins, released across your first three deposits. The minimum qualifying deposit is €20, and wagering requirements of x40 apply. No promo code is needed for this offer, and entering one while claiming will forfeit the bonus. Free spins run on Gates of Olympus and selected BGaming titles, remain active for three days, and winnings from them stay valid for seven days, subject to a maximum win cap and an overall 10x bonus cap applicable to every promotion we run.

Our sportsbook welcome package offers up to €450 across your first three deposits, with wagering requirements of only x5 to be completed within 14 days. You must opt in before depositing, as this bonus is not applied automatically. We also run a Sunday Reload promotion, a Weekly Cashback program with tiered percentages based on your previous week's net deposits, and a Rakeback scheme paid every second Friday according to your Loyalty Rank. Only one bonus may be active on your SpinMaya account at any given time.

Loyalty Program

Every registered SpinMaya player automatically joins our four-rank Loyalty Program, progressing through Bronze, Silver, Gold, and Platinum based on Wager Points and Deposit Points. As you climb through the ranks, we unlock improved cashback boosts, points rakeback, dedicated VIP support, exclusive tournaments, and increased withdrawal limits. Gold and Platinum members also gain access to our VIP Club and a personal VIP Manager.

Responsible Gambling

We are committed to promoting responsible gambling practices across our platform. You may set deposit limits, loss limits, wagering limits, and session reminders directly from your account settings. If you feel your gambling behavior requires intervention, we offer self-exclusion tools and temporary cooling-off periods. We encourage you to contact our support team if you need assistance or wish to discuss responsible gambling options further.

Our Rights and Liability

We reserve the right to suspend or close any account suspected of fraud, bonus abuse, collusion, or breach of these terms. We may also amend these Terms and Conditions at any time, with updates published on our website. Continued use of SpinMaya services after such changes constitutes your acceptance of the revised terms. We do not guarantee uninterrupted access to our services and shall not be liable for losses arising from technical issues, third-party payment delays, or events beyond our reasonable control.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. Whether you need help with your SpinMaya login, a question about a pending withdrawal, or assistance understanding a promotion, we are here to help in multiple languages.

Contact and Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction under the Tobique Gaming Commission. By using SpinMaya Casino, you agree that any disputes will first be addressed through our internal complaints procedure before escalation to an external body where applicable. For any questions regarding these terms, please reach out to our support team, and we will respond as promptly as possible.