SpinMaya Privacy Policy

At SpinMaya Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This privacy policy explains how we collect, use, store and protect information when you visit spinmaya.com, register an account, or play with us. By using our platform, you agree to the practices described below. If you have questions about how SpinMaya Casino handles your data, you can reach us anytime at [email protected].

Who We Are

SpinMaya Casino is operated by Tekuno Technologies SRL, a company registered in Costa Rica, with Prismalight Tech Ltd, registered in Nicosia, Cyprus, acting as our payment agent. We operate under a license issued by the Tobique Gaming Commission, Online Gaming License number 0000061. Our services are directed primarily at players in Finland, Iceland, Luxembourg, Monaco and San Marino, and we do not accept registrations from a number of restricted jurisdictions listed in our terms of service.

Information We Collect

When you create an account with us or use spinmaya.com, we collect several categories of information in order to provide our services safely and in compliance with our licensing obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents when you request a withdrawal, as part of our Know Your Customer (KYC) process, which typically takes about 48 hours to complete on your first cashout.
• We collect financial information related to deposits and withdrawals, including the payment method you choose - whether Visa, Mastercard, Revolut, Skrill, Paysafecard, bank transfer, Stripe, PayPal, Apple Pay, or cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USD Coin and Tether.
• We track your gaming activity, including wagers placed, games played, Wager Points and Deposit Points earned under our loyalty program, and bonus usage.
• We gather technical data such as your IP address, device type, browser information and session logs to protect our platform from fraud and abuse.
• We record communications you have with our support team via LiveChat or email, available 24/7 in multiple languages.

How We Use Your Information

We use the information we collect to operate SpinMaya Casino responsibly and to improve your experience with us. Specifically, we use your data to verify your identity and age, process deposits and withdrawals, administer our loyalty program and bonuses such as the Welcome Package, Sunday Reload, Weekly Cashback and Rakeback, and to communicate important account and promotional information. We also use data analytics to detect suspicious activity, prevent fraud, and comply with anti-money laundering regulations required by our license. Our platform may monitor wagering patterns to enforce bonus terms, including the requirement that deposited amounts be played through at least three times before a withdrawal is processed.

Legal Basis for Processing

We process your personal data on several legal grounds. We process data that is necessary to perform our contract with you, such as managing your account and payments. We process data to comply with legal obligations, including licensing and anti-fraud requirements imposed by the Tobique Gaming Commission. We also rely on your consent for certain marketing communications, which you may withdraw at any time, and on our legitimate interests in maintaining the security and integrity of our services.

Sharing Your Information

We do not sell your personal information. However, we may share data with trusted third parties who help us operate our business, including:

• Payment processors and our payment agent, Prismalight Tech Ltd, to facilitate deposits and withdrawals.
• Identity verification providers who assist us with KYC checks.
• Game and live casino providers, such as Evolution, Pragmatic Play Live, BGaming, Playson, Spinomenal and others, who may receive limited gameplay data necessary to deliver games.
• Regulatory authorities, law enforcement, or auditors when required by law or our license.
• IT and hosting providers who support our website infrastructure, including our Desktop, Mobile and PWA app versions.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy. We at SpinMaya rely on these technologies to tailor your gaming experience and to measure the performance of our tournaments, such as Spinoleague and Lucky Boom.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and accounting obligations. Financial records related to deposits, withdrawals and bonus activity are generally kept for several years as required under gaming regulations. If you close your account, we may still retain certain data where necessary to comply with anti-money laundering laws or to resolve disputes.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. This includes encryption of sensitive data, restricted internal access controls, and secure handling of financial transactions across all our deposit and withdrawal methods, including crypto wallets, e-wallets, bank cards and bank transfers. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact our support team at [email protected], and we will respond as soon as reasonably possible.

International Data Transfers

Because SpinMaya Casino operates internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus, where our corporate entities are based. We take appropriate steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Marketing Communications

We may send you promotional emails about offers such as our Welcome Package, Sportsbook bonuses, Weekly Cashback or exclusive VIP bonuses available to Gold and Platinum members. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Children's Privacy

Our services are intended only for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete the associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and your continued use of spinmaya.com after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data at SpinMaya Casino, please contact our support team via LiveChat, available 24/7, or by email at [email protected]. We are here to help and will address your inquiry as promptly as possible.